You can use Adaptec Storage Manager to gather advanced usage statistics for the RAID controllers in your system, and to periodically send the data to Adaptec, or other designated contacts, for analysis. This feature is referred to as “call home”.
The information gathered by Adaptec Storage Manager includes:
Advanced IO and usage statistics for the controllers in your system, including MaxIQ cache statistics
Note! If you prefer not to gather statistics for a controller, you can disable statistics logging on that controller.
Controller configuration data, such as the number of logical devices, their RAID levels, and size
Error log files
Note! Adaptec Storage Manager does not gather proprietary site information when logging statistics for remote analysis. In addition to logging usage statistics, it gathers the same error log files and controller configuration data as the ASM support archive.
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Advanced Statistics.
The Advanced Statistics Manager window opens.
Adjust the Statistics logging frequency slider. The logging frequency is the rate at which I/O statistics are read from the controller. (The default is 15 minutes.)
Select Save as .CSV to save the statistics logs in both CSV and XML format; the default is XML only.
Adjust the Statistics transmission frequency slider. The transmission frequency determines how often Adaptec Storage Manager sends the statistics to your contacts. (The default is 1 day.)
In the Send statistics to field, select Adaptec and/or Others. If you select Others, enter the data center URL in the text box.
Adjust the Days to keep statistics logs slider. (The default is 1 day.)
Enter the storage location for the statistics logs or use the default location. Click Browse to select a location in your file system.
To send customer contact information along with the statistics logs, click Send customer contact, then enter the contact’s email address and phone number.
Click Apply.
Note! To transmit the statistics immediately and to delete the statistics logs, click Clear all logs, then click Yes to confirm.
To Configure Proxy Server Settings:
Adaptec Storage Manager uses the Internet to send statistics to send statistics to your designated contacts. If your network uses a proxy server to access the Internet, you must provide your proxy server connection settings.
To configure your proxy server connection settings:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Advanced Statistics.
The Advanced Statistics Manager opens.
On the menu bar, select Actions, then click Call Home connection settings.
The Call Home connection settings window opens.
Enter your HTTP proxy server name and port number.
Click OK.
To ensure that your contacts are receiving logged statistics, you can send a test message.
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Advanced Statistics.
The Advanced Statistics Manager opens.
On the menu bar, select Actions, then click Call Home connection settings.
The Call Home connection settings window opens.
Click Send Call Home test message. A message appears indicating either that the test message was sent successfully or that the test failed.
Click OK to clear the message, then click Cancel to close the Call Home connection settings window.
Note! If the test fails, try opening port 80. If the test continues to fail, your system administrator may need to add the Adaptec Storage Manager Agent to your proxy server’s white list.
To Disable/Enable Call Home Messages:
If you prefer not to send statistics to Adaptec or other contacts, you can disable call home messages. Adaptec Storage Manager will continue to collect statistics but will not send them to your contacts for analysis.
To disable call home messages on a system:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Advanced Statistics.
The Advanced Statistics Manager opens.
On the menu bar, click Actions, then click Disable Advanced Statistics.
Call home messages are disabled. The Advanced Statistics tab shows the red ‘disabled’ icon.
Note! To re-enable call home messages, repeat steps 1 and 2 above, then select Enable Advanced Statistics in Step 3.
To Clear the Advanced Statistics Manager Event Log:
The bottom panel of the Advanced Statistics Manager displays status information and messages about the Advanced Statistics Manager itself, such as whether call home messages were sent successfully or not. To make it easier to monitor recent events, you can clear the log on a selected system.
To clear the Advanced Statistics Manager event log:
In the Enterprise View, select the system you want.
On the tool bar, click Configure, point to the system, then click Advanced Statistics.
The Advanced Statistics Manager window opens.
On the menu bar, click File, select Clear the event log, then click Advanced Statistics.
Click Yes to clear the log.
To Create a Call Home Support Archive:
You can create a Call Home Support Archive to gather IO and usage statistics without waiting for the polling and transmission cycle to complete. Information saved in the archive includes (but is not limited to) statistics logs, device logs, drive logs, event logs, error logs, controller logs, and MaxIQ logs. The default name of the archive file is CallHomeSupport.zip.
To create the call home support archive:
In the Enterprise View, select the local or remote system.
In the menu bar, select Actions, then click Save call home support archive.
Enter a name for the archive file or accept the default name, then click Save.
To View Statistics for a Controller, Hard Drive, SSD, or Logical Device:
Use the Statistics Viewer to view IO and usage statistics for the controllers, hard drives, SSDs, and logical devices in your system, including MaxIQ cache statistics. Click on the component in the main window of Adaptec Storage Manager, select Actions, then:
For hard drives, SSDs, or logical devices, click View Statistics Data
For controllers, select Advanced Statistics, then click View Statistics Data
The statistics listed vary, depending on which type of component you select. (Show Me!)
This example shows the MaxIQ statistics for a logical device, including cache hits and misses and a histogram of cache hit distribution.